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Programme process evaluation focuses on program implementation and operation. A process evaluation can answer questions regarding program effort; identify processes or procedures used to carry out the functions of the program; and address program operation and performance. Process evaluation adds a qualitative dimension to the descriptive statistics furnished by a monitoring system. From a monitoring system, one might learn, for instance, how many counseling sessions of what duration were received by participants in a drug treatment program; or how many new cases were opened for investigation by a law enforcement agency. A process evaluation would expand these indicators by providing information on particular modalities of treatment or tactics of investigation. In addition to furnishing richer data on some of the more quantitatively elusive aspects of program operations, a process assessment can also capture important information about a program's social, legal, and political context. Since local cultures play a key role in shaping the direction and results of new public policies, understanding the local environment is crucial to understanding how a program works.
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The first criteria for judging a programme process is for you have a quality understanding of how a programme operates, and how it may be influenced by various other factors. The basic foundational knowledge of the person assessing is the programme process is highly essential. Secondly, qualitative data are also essential for interpreting the results of a quantitative inquiry. In doesn’t make sense, for instance, to declare that a programme has no discernible effect on its target population or area, if observation has revealed that the activities described by the available statistics either failed to take place or were implemented in a qualitative different form.
Also, in cases where program impacts cannot be empirically measured, a case study may serve as a surrogate source of information about the nature of result achieved in a particular issue being studied.
Evaluation can take any of the following forms: administration of questionnaires, soliciting for feedback and opinions, field observations, reviews of media reports and legislative hearing, interviews on programmme personnel, host agency staff, talking with key personnel in related agencies, as well as other stake holders to the programme being implemented.
Most of the typical issues may include the followings:
To be able to monitor the performance of a programme delivery system, it is important for the person doing the assessment to keep the following factors in mind:
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