Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 1 of 9
DOCUMENT SCORE
78 of 100
ISSUES FOUND IN THIS TEXT
84
PLAGIARISM
1%
Contextual Spelling 11
Misspelled Words 6
Confused Words 4
Mixed Dialects of English 1
Grammar 12
Wrong or Missing Prepositions 6
Determiner Use (a/an/the/this, etc.) 5
Incorrect Verb Forms 1
Punctuation 3
Comma Misuse within Clauses 1
Punctuation in Compound/Complex Sentences 1
Misuse of Semicolons, Quotation Marks, etc. 1
Sentence Structure 2
Incomplete Sentences 1
Misplaced Words or Phrases 1
Style 36
Passive Voice Misuse 16
Wordy Sentences 14
Improper Formatting 4
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Politically Incorrect or Offensive Language 1
Unclear Reference 1
Vocabulary enhancement 20
Word Choice 20
Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 3 of 9
in order to 1
This can 2
government 3
in 4
main
aspects 5
to better service
delivery to the public 6 with reference to 7
are offered 8
on the active
participation of its users in 9
a wide 10
in 11
limited to countries that
as well as countries whose information and
communication technology (ICT) platforms as there
is still a lot of capability for ICT and e-government in the development
of socioeconomic processes of countries that
This however does not imply that it is 13 are
developed 14
are established 15
are developing (World
Economic Forum (2015, p.16).12
E-Government
Introduction
E-government refers to the use of communication devices that are
electronic based, computers as well as the internet offer
citizens with public services (Ardielli&Halásková 2015, p.4).
take different models which can either be interactions digitally
between a citizen and its (C2G), between governments
(G2G), between government and its employees (G2E), between
government and its citizens (G2C) as well as between government
and businesses (G2B)(Máchová 2015. P.88).
E-government is not necessarily a new concept as governments
previously in its business dealings made use of ICT(Rossel& Matthias
2007, p.400). However, the establishment of internet technologies that
emerged in the 90s has led to an expansion ICT applications that
have broadened government’s capacity making it easier for them to
offer a variety of new opportunities to the public as well as room for
strengthened performance(Ariton-Gelan 2015, p.35). One of its
is on the way it reduces the gap between citizens and
businesses to their government. Its main aim is
the cost, quality, flexibility
and speed at which services . Interactivity can be said to
be one of the major features of e-services as it stresses
the process of service delivery. E-
government can work under scope of administrative levels
such as counties, regions, countries and internationally
(Ardielli 2015, p.5).
Many countries globally are already implementing e-government as
being vital operations in the public sector (Máchová 2015. P.90).
There are many avenues for the use
of internet and other technologies in as innovative manner that may
help in streamlining governments and bring them closer to the citizens
that they are to serve (Ariton-Gelan 2015, p.36).
1 in order to ? to Possible wordiness
2 Unclear antecedent
3 government ? Government Capitalization
4 expansion expansion in ? of Confused
preposition
5 Overused word: main
6 Split infinitive
7 with reference to ? concerning Possible
wordiness
8 Passive voice
9 Unoriginal text: 8 words
onlinelibrary.wiley.com/doi/10.1002/asi.23320/abstr…
10 Overused word: wide
11 vital vital in ? to Confused
preposition
12 Wordiness
13 Unoriginal text: 8 words
www.epi.org/publication/ib223/
14 Passive voice
15
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governments 16
citizens 17
Governments 18
viewing 19
are also realizing 20
strong 21 effective 22
with respect to 23
Some specific points that aim at improving access to information as
well as services while at the same time ensuring that governments
become more responsible to citizens are addressed by e-
government 24
They include: citizens to as clients or customers – this
ensures that public goods and services
to citizens and that they with traditional
interventions of bureaucratic and systems of administration;
strengthened governance – this entails provision of access to
information that is improved as well as the systems an
be regarded 26
are deliveredeffectively 28 27
are not inconvenienced 29
d structures that
comprise the government and especially sections of the citizens that
are marginalized and disadvantaged as they are the ones that mostly
need the benefits and protections that are provided by government;
public participation that is broadened – opportunities to be widened
and made more accessible so that citizens from all walks of life can be
able to participate directly and for them to be involved more actively in
the government processes of policy and decision making with
emphasis again to members that
and disadvantaged; improved productivity and efficiency in the public
being given 30 are marginalized 31
E-government Goals
Most often than not are viewed as being not efficient
and not responsive with regards to meeting expectations of its
yet the citizens do not have a government alternative
(Hodo? 2014, p.120). Many governments are at an increasing rate
applying the concept of e-government to overcome such challenges.
are now beginning to take a keen interest in their
customers by taking views that are more customer-oriented,
their citizens as customers and implementing customer satisfaction
values. Governments the benefits such as
productivity, cost-effectiveness and improvement in performance that
are as a result of e-government application of ICT (Gil 2013, p.2).
Governments ought to be and more in the
following directions e-government: make the
processes of internal administration more efficient and effective;
enhance public service delivery; as well as strengthen the
accountability of democracy together with decision making that is
controlled and collective (Hodo? 2014, p.121).
through the application of ICT(Anttiroiko 2008, p.15).
Passive voice
16 Repetitive word: governments
17 citizens , Missing comma in
compound sentence
18 Repetitive word: governments
19 Repetitive word: viewing
20 are also realizing ? also realize Incorrect
use of progressive tense
21 Overused word: strong
22 Overused word: effective
23 with respect to ? on Possible
wordiness
24 Passive voice
25 Wordiness
26 Passive voice
27 Passive voice
28 Overused word: effectively
29 Passive voice
30 Passive voice
31
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sector; and support the performance of the .on 32 private sector 33 25
is required 34
The adopted plan should aim at defining its target which should
purpose use networks of communications as a link between the
government and govern
to: 36
ment agencies as well as its consumers;
replacing old methods with ones that are easy to use and efficient;
improving government agency ability in management by ensuring that
their management pyramid is flat; ensuring that consumers are more
responsible and providing services that are better through creating
forums for interaction; reducing the expenses incurred in
administrative duties as well as the complex processes of work
through linking up with systems that are parallel and doing away with
redundancy.35
The e-
government in the country is an integral part of a national strategy that
is big and whose objective is to transform the city-state island into an
intelligent island that envisions the e-economy as a centerpiece of its
development plan in economy and the e-society as a community that
is inclusive to all its citizens and residents appreciating a high quality
of life(Singapore Government 2015,p.18).37
is thus regarded 38
integrated in 39
was
launched 40
manpower 41
Montserratet 42
E-government Requirements
A lot of effort in a plan that is well planned and
systematic for the implementation of e-government(In Halpin 2013,
p.4).
E-government in Singapore
E-government in Singapore is traced back in 1981 when its
government saw it wise to computerize the civil service.
E-government in
Singapore as a developmental force that is
strategic as well as the service delivery of the nation.
Pioneer Efforts in the Public Service
The Civil Service Computerization Programme (CSCP) that
in the year 1981 was the Singapore’s first e-government
wave. It aimed at reducing the number of , improving the
efficiency of operation, improving information support for purposes of
making better decisions as well as improving some pioneer services
for the public (Batlle- al2016, p.47).
The knowledge of ICT on its own would not have been enough to start
e-government in Singapore (World Economic Forum 2015, p.3). This
Passive voice
32 support on Redundant preposition
33 Repetitive word: sector
34 Passive voice
35 Wordiness
36 to : Incorrect use of colon
37 Wordiness
38 Passive voice
39 integrated integrated in ? into Incorrect
preposition after verb
40 Passive voice
41 Possible Gender-Biased Language
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are mostly met 43
is therefore 44 need 45
normally 46
are considerednormally 48 47
important 49 a number of 50
is based 51
government 52
citizens 53
normally 54
masters 55 than
civil servants 56
in
favor of 57
are able to 58
convenient and cost effective 59, 60
important 61
execution 62
main 63
in order to 64
relevancy 65
Singapore thus launched an e-Government Action in June
2000, with five main thrusts: Reinventing government – by rethinking
continuously about all aspects of governance to discover governmen
plan 67
t
is because real life applications of ICT with
difficulties to new things, the ignorance and reluctance by the public,
and teething problems encountered in the agency providing the
service. There for capacity building on a step by
step basis, familiarizing users and service providers, and acceptance
by everyone before implementing an e-government initiative.
Strategic Framework for e-Government
Governments are compelled by many reasons to introduce
new strategies or processes in the wake of improved technologies
and increased needs of the public(Rabaiah 2009, p.23). The people,
public and private sector as three of the
most components that act and interact in
ways to develop and sustain a country. The e-Government strategic
framework of Singapore on three vital relationships:
government to citizens; government to business; and to
employees (Singapore Government (2015, p.4).
The e-Government for has customer-centricity as one of its
tenets. Most politicians who are elected by the public
never serve their people and end up being civil rather
(Chaffey 2015p.109). The concept of citizens as
customers that pay is trying to bring a balance in the relationship
the citizen. In yet another tenet of integration of services,
citizens fully transact with the government rather than
dealing with separate agencies (White 2007, p.33).
The e-Government for business focuses on taking electronic
interactions among the government and business to a level that is
more efficient, . The e-Government
for employees considers civil servants to successful
implementation of policy as well as of service in the e-
government. Its focus is to equip public officers that use ICT
with new skills enhance their career and to ensure they
maintain in the e-economy (World Economic Forum
2015, p.6).
42 Montserratet ? Montserrat Misspelled
word: Montserratet
43 Passive voice
44 is, therefore, Missing comma(s) with
interrupter
45 need or need a the Missing article
46 Overused word: normally
47 Passive voice
48 Overused word: normally
49 Overused word: important
50 a number of ? some Possible
wordiness
51 Passive voice
52 Repetitive word: government
53 citizens ? Citizens Capitalization
54 Overused word: normally
55 Possibly confused word: masters
56 Repetitive word: civil
57 in favor of ? for Possible wordiness
58 are able to ? can Redundant words
59 Overused word: effective
60 cost effective ? cost-effective Missing
hyphen
61 Overused word: important
Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 7 of 9
interactions nature and quality with its citizens, businesses and
employees; integrated electronic delivery – these are services
centered ; being proactive and
responsive – through adopting an approach of sense and respond;
use of ICT in building new capabilities and capacities – for purposes of
achieving significant milestones in service delivery; and innovating
with ICT – through welcoming enterprise and research (World
Economic Forum (2015, p.7).
to cater for the needs of customers 68
66
,inprogrammes 70 69
The programmes include: knowledge-based
workplace, which aims at promoting learning and sharing of
knowledge that is active as well as collaborative to be part of a culture
of learning that is continuous in the public service; electronic service
delivery, by integrating service providers of the government in order to
establish a one-stop point of contact to enable access
services by the public; improvement in operational
efficiency, realized by questioning often the relevance and importance
of processes; adaptive and robust infrastructure, that will
see the introduction of a workplace that is ,
integrated electronic service delivery and improvement in operation
efficiency; and education, that will stretch past traditional
ICT literacy and skills to enable growth in ICT (World Economic
Forum 2015, p.38).
of 72
government 73
infocomm 74
knowledge based 75
infocomm 76
71
statistical 77
On a monthly basis their e-
government portal gets 1.2 million hits; two third of people among
57% of people of age 15 years and above used e-services in their
dealing with the government according to a 2002 survey and
of them of them opted for as a means of interaction;
63% rated their satisfaction at 4 out of 5 while 34% rated at 3 out of 5;
one
third 79 internet 80
Tactical Programmes
The government of Singapore introduced six tactical
a move triggered by its five strategic thrusts that
will help shape the public service as well as meet the needs of the
people, public and private sectors that keep on changing(Singapore
Government 2015, p.57).
Evaluating the Effectiveness of Singapore’s e-Government
Questions will always arise over the effectiveness of a country’s e-
government initiatives Singapore not being an exception. There is
evidence from point of view that show that their e-
government has been successful.
62 execution the Missing article
63 Overused word: main
64 in order to ? to Possible wordiness
65 Possibly confused word: relevancy
66 Wordiness
67 plan ? Plan Capitalization
68 To-infinitive instead of prepositional phrase
69 programmes, in Incorrect spacing
with punctuation
70 programmes ? programs Inconsistent
spelling
71 Wordiness
72 access access of ? to Confused
preposition
73 Repetitive word: government
74 infocomm ? Infocomm Misspelled
word: infocomm
75 knowledge based ? knowledge-based
Missing hyphen
76 infocomm ? Infocomm Misspelled
word: infocomm
77 statistical the Missing article
Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 8 of 9
90% of people surveyed said that the government e-services were
same or better than those of the private sector (Shabani 2016,
p.106).78
was held 81
fore front 82
public 83
of technologyDanger 85 84
cyberwarfare 86
Singapore received an Explorer Award for its e-government initiatives
that were successful, innovative as well as friendly to users at an E-
GOV conference in 2002 that in Washington. Singapore
was also ranked second after Canada as having an e-government
that was mature in the years 2001 and 2002 by reports from Accenture
Ltd (World Economic Forum 2015, p.8). The mutual relationship
between the government and the public requires improvement in
performance that is continuous to get support continuously. The
government of Singapore has always been on the in
efforts of improving its service which is vital for its success in
the future(Singapore Government 2015, p.95).
Future Implications of e-government
; technology ought to serve people and not
people serving technology. Governments need to be vigilant and
protect its citizens from threats in technology such as
cyber-attacks on control systems that may arise from inside as well as
out of a country(Chaffey 2015p, p.100).
Digital divides that acts as impediments inhibiting some sections of
the population from ascending on the bandwagon of
technology(World Economic Forum 2015, p.5). The government of
Singapore as much as it is celebrating its achievements ought to be
on the lookout for those who may not be celebrating with it as there is
no greater space to hide from digital haves and have-nots.
78 Wordiness
79 one third ? one-third Missing
hyphen
80 internet ? the internet Incorrect
article use
81 Passive voice
82 Possibly miswritten word: fore front
83 Repetitive word: public
84 Sentence fragment
85 Danger ? The danger Missing article
86 Possibly confused word: cyberwarfare
Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 9 of 9
