Document Score: Grammarly Report

Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 1 of 9


78 of 100



Contextual Spelling 11
Misspelled Words 6

Confused Words 4

Mixed Dialects of English 1

Grammar 12
Wrong or Missing Prepositions 6

Determiner Use (a/an/the/this, etc.) 5

Incorrect Verb Forms 1

Punctuation 3
Comma Misuse within Clauses 1

Punctuation in Compound/Complex Sentences 1

Misuse of Semicolons, Quotation Marks, etc. 1

Sentence Structure 2
Incomplete Sentences 1

Misplaced Words or Phrases 1

Style 36
Passive Voice Misuse 16

Wordy Sentences 14

Improper Formatting 4

Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 2 of 9

Politically Incorrect or Offensive Language 1

Unclear Reference 1

Vocabulary enhancement 20
Word Choice 20

Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 3 of 9

in order to 1
This can 2

government 3

in 4


aspects 5
to better service

delivery to the public 6 with reference to 7
are offered 8

on the active

participation of its users in 9
a wide 10

in 11
limited to countries that

as well as countries whose information and

communication technology (ICT) platforms as there

is still a lot of capability for ICT and e-government in the development

of socioeconomic processes of countries that

This however does not imply that it is 13 are

developed 14
are established 15

are developing (World

Economic Forum (2015, p.16).12



E-government refers to the use of communication devices that are

electronic based, computers as well as the internet offer

citizens with public services (Ardielli&Halásková 2015, p.4).

take different models which can either be interactions digitally

between a citizen and its (C2G), between governments

(G2G), between government and its employees (G2E), between

government and its citizens (G2C) as well as between government

and businesses (G2B)(Máchová 2015. P.88).

E-government is not necessarily a new concept as governments

previously in its business dealings made use of ICT(Rossel& Matthias

2007, p.400). However, the establishment of internet technologies that

emerged in the 90s has led to an expansion ICT applications that

have broadened government’s capacity making it easier for them to

offer a variety of new opportunities to the public as well as room for

strengthened performance(Ariton-Gelan 2015, p.35). One of its

is on the way it reduces the gap between citizens and

businesses to their government. Its main aim is

the cost, quality, flexibility

and speed at which services . Interactivity can be said to

be one of the major features of e-services as it stresses

the process of service delivery. E-

government can work under scope of administrative levels

such as counties, regions, countries and internationally

(Ardielli 2015, p.5).

Many countries globally are already implementing e-government as

being vital operations in the public sector (Máchová 2015. P.90).

There are many avenues for the use

of internet and other technologies in as innovative manner that may

help in streamlining governments and bring them closer to the citizens

that they are to serve (Ariton-Gelan 2015, p.36).

1 in order to ? to Possible wordiness

2 Unclear antecedent

3 government ? Government Capitalization

4 expansion expansion in ? of Confused

5 Overused word: main

6 Split infinitive

7 with reference to ? concerning Possible

8 Passive voice

9 Unoriginal text: 8 words…

10 Overused word: wide

11 vital vital in ? to Confused

12 Wordiness

13 Unoriginal text: 8 words

14 Passive voice


Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 4 of 9

governments 16

citizens 17

Governments 18
viewing 19

are also realizing 20

strong 21 effective 22
with respect to 23

Some specific points that aim at improving access to information as

well as services while at the same time ensuring that governments

become more responsible to citizens are addressed by e-

government 24
They include: citizens to as clients or customers – this

ensures that public goods and services

to citizens and that they with traditional

interventions of bureaucratic and systems of administration;

strengthened governance – this entails provision of access to

information that is improved as well as the systems an

be regarded 26
are deliveredeffectively 28 27

are not inconvenienced 29

d structures that

comprise the government and especially sections of the citizens that

are marginalized and disadvantaged as they are the ones that mostly

need the benefits and protections that are provided by government;

public participation that is broadened – opportunities to be widened

and made more accessible so that citizens from all walks of life can be

able to participate directly and for them to be involved more actively in

the government processes of policy and decision making with

emphasis again to members that

and disadvantaged; improved productivity and efficiency in the public

being given 30 are marginalized 31

E-government Goals

Most often than not are viewed as being not efficient

and not responsive with regards to meeting expectations of its

yet the citizens do not have a government alternative

(Hodo? 2014, p.120). Many governments are at an increasing rate

applying the concept of e-government to overcome such challenges.

are now beginning to take a keen interest in their

customers by taking views that are more customer-oriented,

their citizens as customers and implementing customer satisfaction

values. Governments the benefits such as

productivity, cost-effectiveness and improvement in performance that

are as a result of e-government application of ICT (Gil 2013, p.2).

Governments ought to be and more in the

following directions e-government: make the

processes of internal administration more efficient and effective;

enhance public service delivery; as well as strengthen the

accountability of democracy together with decision making that is

controlled and collective (Hodo? 2014, p.121).

through the application of ICT(Anttiroiko 2008, p.15).

Passive voice

16 Repetitive word: governments

17 citizens , Missing comma in
compound sentence

18 Repetitive word: governments

19 Repetitive word: viewing

20 are also realizing ? also realize Incorrect
use of progressive tense

21 Overused word: strong

22 Overused word: effective

23 with respect to ? on Possible

24 Passive voice

25 Wordiness

26 Passive voice

27 Passive voice

28 Overused word: effectively

29 Passive voice

30 Passive voice


Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 5 of 9

sector; and support the performance of the .on 32 private sector 33 25

is required 34

The adopted plan should aim at defining its target which should

purpose use networks of communications as a link between the

government and govern

to: 36
ment agencies as well as its consumers;

replacing old methods with ones that are easy to use and efficient;

improving government agency ability in management by ensuring that

their management pyramid is flat; ensuring that consumers are more

responsible and providing services that are better through creating

forums for interaction; reducing the expenses incurred in

administrative duties as well as the complex processes of work

through linking up with systems that are parallel and doing away with


The e-

government in the country is an integral part of a national strategy that

is big and whose objective is to transform the city-state island into an

intelligent island that envisions the e-economy as a centerpiece of its

development plan in economy and the e-society as a community that

is inclusive to all its citizens and residents appreciating a high quality

of life(Singapore Government 2015,p.18).37
is thus regarded 38

integrated in 39


launched 40
manpower 41

Montserratet 42

E-government Requirements

A lot of effort in a plan that is well planned and

systematic for the implementation of e-government(In Halpin 2013,


E-government in Singapore

E-government in Singapore is traced back in 1981 when its

government saw it wise to computerize the civil service.

E-government in

Singapore as a developmental force that is

strategic as well as the service delivery of the nation.

Pioneer Efforts in the Public Service

The Civil Service Computerization Programme (CSCP) that

in the year 1981 was the Singapore’s first e-government

wave. It aimed at reducing the number of , improving the

efficiency of operation, improving information support for purposes of

making better decisions as well as improving some pioneer services

for the public (Batlle- al2016, p.47).

The knowledge of ICT on its own would not have been enough to start

e-government in Singapore (World Economic Forum 2015, p.3). This

Passive voice
32 support on Redundant preposition

33 Repetitive word: sector

34 Passive voice

35 Wordiness

36 to : Incorrect use of colon

37 Wordiness

38 Passive voice

39 integrated integrated in ? into Incorrect
preposition after verb

40 Passive voice

41 Possible Gender-Biased Language

Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 6 of 9

are mostly met 43

is therefore 44 need 45

normally 46

are considerednormally 48 47
important 49 a number of 50

is based 51
government 52

citizens 53
normally 54

masters 55 than

civil servants 56

favor of 57
are able to 58

convenient and cost effective 59, 60
important 61

execution 62
main 63
in order to 64

relevancy 65

Singapore thus launched an e-Government Action in June

2000, with five main thrusts: Reinventing government – by rethinking

continuously about all aspects of governance to discover governmen

plan 67


is because real life applications of ICT with

difficulties to new things, the ignorance and reluctance by the public,

and teething problems encountered in the agency providing the

service. There for capacity building on a step by

step basis, familiarizing users and service providers, and acceptance

by everyone before implementing an e-government initiative.

Strategic Framework for e-Government

Governments are compelled by many reasons to introduce

new strategies or processes in the wake of improved technologies

and increased needs of the public(Rabaiah 2009, p.23). The people,

public and private sector as three of the

most components that act and interact in

ways to develop and sustain a country. The e-Government strategic

framework of Singapore on three vital relationships:

government to citizens; government to business; and to

employees (Singapore Government (2015, p.4).

The e-Government for has customer-centricity as one of its

tenets. Most politicians who are elected by the public

never serve their people and end up being civil rather

(Chaffey 2015p.109). The concept of citizens as

customers that pay is trying to bring a balance in the relationship

the citizen. In yet another tenet of integration of services,

citizens fully transact with the government rather than

dealing with separate agencies (White 2007, p.33).

The e-Government for business focuses on taking electronic

interactions among the government and business to a level that is

more efficient, . The e-Government

for employees considers civil servants to successful

implementation of policy as well as of service in the e-

government. Its focus is to equip public officers that use ICT

with new skills enhance their career and to ensure they

maintain in the e-economy (World Economic Forum

2015, p.6).

42 Montserratet ? Montserrat Misspelled
word: Montserratet

43 Passive voice

44 is, therefore, Missing comma(s) with

45 need or need a the Missing article

46 Overused word: normally

47 Passive voice

48 Overused word: normally

49 Overused word: important

50 a number of ? some Possible

51 Passive voice

52 Repetitive word: government

53 citizens ? Citizens Capitalization

54 Overused word: normally

55 Possibly confused word: masters

56 Repetitive word: civil

57 in favor of ? for Possible wordiness

58 are able to ? can Redundant words

59 Overused word: effective

60 cost effective ? cost-effective Missing

61 Overused word: important

Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 7 of 9

interactions nature and quality with its citizens, businesses and

employees; integrated electronic delivery – these are services

centered ; being proactive and

responsive – through adopting an approach of sense and respond;

use of ICT in building new capabilities and capacities – for purposes of

achieving significant milestones in service delivery; and innovating

with ICT – through welcoming enterprise and research (World

Economic Forum (2015, p.7).

to cater for the needs of customers 68


,inprogrammes 70 69

The programmes include: knowledge-based

workplace, which aims at promoting learning and sharing of

knowledge that is active as well as collaborative to be part of a culture

of learning that is continuous in the public service; electronic service

delivery, by integrating service providers of the government in order to

establish a one-stop point of contact to enable access

services by the public; improvement in operational

efficiency, realized by questioning often the relevance and importance

of processes; adaptive and robust infrastructure, that will

see the introduction of a workplace that is ,

integrated electronic service delivery and improvement in operation

efficiency; and education, that will stretch past traditional

ICT literacy and skills to enable growth in ICT (World Economic

Forum 2015, p.38).

of 72
government 73

infocomm 74
knowledge based 75

infocomm 76


statistical 77
On a monthly basis their e-

government portal gets 1.2 million hits; two third of people among

57% of people of age 15 years and above used e-services in their

dealing with the government according to a 2002 survey and

of them of them opted for as a means of interaction;

63% rated their satisfaction at 4 out of 5 while 34% rated at 3 out of 5;


third 79 internet 80

Tactical Programmes

The government of Singapore introduced six tactical

a move triggered by its five strategic thrusts that

will help shape the public service as well as meet the needs of the

people, public and private sectors that keep on changing(Singapore

Government 2015, p.57).

Evaluating the Effectiveness of Singapore’s e-Government

Questions will always arise over the effectiveness of a country’s e-

government initiatives Singapore not being an exception. There is

evidence from point of view that show that their e-

government has been successful.

62 execution the Missing article

63 Overused word: main

64 in order to ? to Possible wordiness

65 Possibly confused word: relevancy

66 Wordiness

67 plan ? Plan Capitalization

68 To-infinitive instead of prepositional phrase

69 programmes, in Incorrect spacing
with punctuation

70 programmes ? programs Inconsistent

71 Wordiness

72 access access of ? to Confused

73 Repetitive word: government

74 infocomm ? Infocomm Misspelled
word: infocomm

75 knowledge based ? knowledge-based
Missing hyphen

76 infocomm ? Infocomm Misspelled
word: infocomm

77 statistical the Missing article

Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 8 of 9

90% of people surveyed said that the government e-services were

same or better than those of the private sector (Shabani 2016,


was held 81

fore front 82
public 83

of technologyDanger 85 84

cyberwarfare 86

Singapore received an Explorer Award for its e-government initiatives

that were successful, innovative as well as friendly to users at an E-

GOV conference in 2002 that in Washington. Singapore

was also ranked second after Canada as having an e-government

that was mature in the years 2001 and 2002 by reports from Accenture

Ltd (World Economic Forum 2015, p.8). The mutual relationship

between the government and the public requires improvement in

performance that is continuous to get support continuously. The

government of Singapore has always been on the in

efforts of improving its service which is vital for its success in

the future(Singapore Government 2015, p.95).

Future Implications of e-government

; technology ought to serve people and not

people serving technology. Governments need to be vigilant and

protect its citizens from threats in technology such as

cyber-attacks on control systems that may arise from inside as well as

out of a country(Chaffey 2015p, p.100).

Digital divides that acts as impediments inhibiting some sections of

the population from ascending on the bandwagon of

technology(World Economic Forum 2015, p.5). The government of

Singapore as much as it is celebrating its achievements ought to be

on the lookout for those who may not be celebrating with it as there is

no greater space to hide from digital haves and have-nots.

78 Wordiness

79 one third ? one-third Missing

80 internet ? the internet Incorrect
article use

81 Passive voice

82 Possibly miswritten word: fore front

83 Repetitive word: public

84 Sentence fragment

85 Danger ? The danger Missing article

86 Possibly confused word: cyberwarfare

Grammarly GrammarlyReport generated on Thu, 29 Sep 2016 14:21 Page 9 of 9

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